Introduction:

These Terms constitute the contract between TMR and the Client and are deemed to be accepted by the Client when payment is made for the service. All Fees are inclusive of any Value Added Taxes or other applicable sales tax. Tax will be charged at the applicable rate within the UK and included on any quoted price.

Once you have placed an order with TMR you are agreeing to our Terms and Conditions which are set out on this page. We recommend that if you disagree with any of these Terms and Conditions to get in touch with us directly to discuss.

A contract with our service will only exist when TMR has accepted your order. Occasionally we may refuse an order without notice but will inform you within 24 hours of your order. Timescales apply only to orders received within working hours (9:00 am- 5:00 pm Monday to Friday). On many occasions work will be undertaken over weekends and Bank Holidays but this is purely provided to enhance the service and as such is not included within the 3 – 5 working day timescale.

All prices listed on the TMR website are subject to change without prior notice and TMR does not accept any liability for this. Should our prices change after you have placed an order then the price at the time of purchase will apply. Should any of our prices reduce and you have placed an order within 7 days of this action then we will happily refund you the difference.

TMR go to great effort to ensure the information on its website is accurate. We do only provide advice and accept no liability as a result of inaccuracy in any of the information on the TMR website. TMR accepts in good faith information, which purchasers of its services provided, and is not in any way responsible for the accuracy of such information.

Ordering with TMR:

In order to complete your order we collect personal information such as contact details, education and employment history. Should this information not be readily available from your order then we will either contact you to gather this information, or in the case where there is minor amount of information missing we will highlight this when sending your completed order back to you.

TMR take payment in advance in order to begin your order. This will be through our online merchant service PayPal or Direct Debit transfers to our account. However, should you wish to pay by other means then please make contact to discuss alternative methods.

Should you place an incorrect order; for example select the wrong type of CV then we will contact you to advise you of this and will arrange for any difference in cost to be settled. Should you not wish to continue at this stage then we will part refund you.

If we find that due to the nature of your order; e.g. complex information we will fall outside the agreed turnaround time we will contact you to discuss this. Similarly if we find that due to resources we will fall outside of the agreed turnaround time we will contact you to discuss this and agree any required actions.

Once your order has been placed with TMR we will arrange a telephone call or email questionnaire if we are unable to arrange a call to gather all necessary information. The turnaround time pertaining to you order will apply from when all required information has been received. When received we will write your CV from the information provided and where any existing content is deemed fit for purpose we will use in the new CV. Your CV will be delivered back in Microsoft Word and PDF to the email address provided at the time of placing the order. Should there be any information missing then we will be unable to send your CV in PDF, however, should you provide the missing information back to TMR then we will happily arrange for a PDF version to be sent to you within 72 hours.

We do recommend that throughout the process of your order being completed you do check your Junk or Spam folder. We cannot accept any liability for where an order has been sent but perceived as not received for this reason. Any additional services ordered (for example Social Media Profile) will aim to be completed and accompany your order.
 
Once you have received your order we will assume your order is complete unless you advise us that adjustments are required. In order to be as efficient as possible we do recommend you outline any required adjustments in an email and send this to @TMR.com. Once we have received your email we will respond should we feel in our experience your adjustments need to be re-considered. We aim to complete any requested adjustments within 3 days of your request. If you would like it sooner then please do advise us of this so that we may try and do the adjustments sooner. Should adjustments be minimal in nature (e.g. 1-2 sentences) then we do recommend you adjust the CV and send it to us and we can review within 72 hours and advise on any recommendations.
 
We provide our services in good faith and complete orders to the best of our knowledge by experienced CV Writers. We cannot accept any liability should you suffer any loss or damage from taking our advice.


Cancellation & Returns Policy:

The service provided by TMR are goods 'made to consumer's specifications or clearly personalised'. It is for this reason that are services are exempt from the normal distance selling regulations.

As part of our on-going commitment to 100% customer satisfaction, we guarantee to be open and honest with you through the whole service and provide honest feedback on CVs.

Other than where you have selected a service which is less than the cost of what you should have paid then we do not offer any refunds.

Complaints:

In the unlikely event you have a complaint or grievance in relation to your order with TMR please email us at @TMR.com – once received your complaint will be investigated and we will reply to you within 53 working days.

*Please note that any complaints should relate to the service, clients must have concrete evidence of any issues prior to making a complaint. We cannot be held responsible for any outcomes achieved from the documents – i.e. number of interviews generated etc.

TERMS OF BUSINESS

© 2018 by TMR Group Ltd

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